16e Privacy Policy — Platform User Data Protection
This Privacy Policy explains how 16e collects, uses, stores and protects your personal information. Please read it carefully before using our platform.
Information We Collect
When you register or use the 16e platform, we collect certain types of information to ensure our services run smoothly and securely. This includes:
- Account information: Full name, email address, phone number, encrypted password, and date of birth (for age verification).
- Payment information: Transaction details related to deposits and withdrawals in MYR (RM). We do not store bank card numbers directly — all processing is handled by secure third-party payment providers.
- Device and browser information: Device type, operating system, IP address, browser type, and screen resolution. This information is used to optimise how the platform displays on your device.
- Usage data: Pages visited, session duration, in-platform actions, and your selected game preferences.
- Cookies: Small files stored on your device to enable features such as auto-login, language preferences and internal analytics.
All information collection is carried out with your consent during the account registration process.
How We Use Your Information
16e uses the information collected for the following purposes:
- Securely process account registration, login, deposits and withdrawals
- Verify user identity and meet age verification requirements (18 years and above)
- Detect and prevent fraud, unauthorised access, and activities that violate our terms of service
- Improving platform performance, enhancing the user experience, and ensuring compatibility across various mobile devices
- Send account-related notifications such as transaction confirmations, security alerts, and important platform updates
- Comply with legal obligations related to the platform's operations in Malaysia
16e will not use your information for third-party marketing purposes without your prior consent.
Cookies and Usage Tracking
The 16e platform uses cookie technology to deliver a smoother, more personalised user experience. Cookies are small text files stored on your device when you visit our site. The types of cookies we use include:
- Session cookies: Keep you logged in during an active session without requiring you to re-enter your password each time
- Preference cookies: Saving your language settings and display preferences so you don't have to reconfigure them each time
- Internal analytics cookies: Help us understand how users interact with the platform for the purpose of improving its features
You can disable cookies through your browser settings, though this may affect certain platform features. 16e does not use third-party cookies for external advertising.
Data Storage, Security and Third-Party Sharing
All personal data you provide to 16e is stored on servers protected with SSL encryption and appropriate technical security measures. Your account password is stored in hashed form, which cannot be read by anyone — including our own technical team.
16e only shares user information with third parties in the following limited circumstances:
- Payment provider: Required transaction information is shared with FPX or e-wallet providers to process your deposits and withdrawals in RM
- Legal requirements: Where required by a competent Malaysian authority via a court order or valid official request
16e does not sell, rent, or trade users' personal data to any third party for commercial purposes. Your data is used solely to operate the platform's services as described in this policy.
User Rights and How to Contact Us
As a 16e platform user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you at any time by contacting our support team
- Right of rectification: If any information in your account is inaccurate or outdated, you have the right to request an immediate correction via your account settings or by emailing our support team
- Right to erasure: You may request account closure and deletion of your personal data. Such requests will be processed in accordance with applicable legal requirements — certain transaction records may need to be retained for a specified period for compliance purposes
- Right to object to processing: You may object to the use of your data for any purpose beyond what is stated in this policy
To exercise any of the rights above, or if you have any questions about this Privacy Policy, please contact the 16e support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
This Privacy Policy may be updated from time to time to reflect changes in platform practices or legal requirements. Any changes take effect once published on this page. Continued use of the platform after such changes constitutes acceptance of the updated policy. You may also refer to FAQ page us for answers to general questions about your account and security.
Have a Privacy-Related Question?
Reach us at [email protected] or check our FAQ page for quick answers. Ready to get started? Register or log in to your 16e account now.